Returns Policy

Returns & Refunds

We provide an unconditional return policy on our products purchased from our website. If for any reason whatsoever you are not satisfied, please return in original, unmarked condition and packaging within 7 days for a full refund less freight and handling fees.

Unwanted items must be returned to the following address in full original packaging:

Natural Raw C Pty Ltd
Suite 1.02
20A Danks Street
Waterloo NSW 2017
Please email to have your Refund request processed.

Customer Service Policy

Natural Raw C is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.

Standard delivery timeframes are between 5-15 business days. Delivery to Western Australia may take up to 20 business days if stock.

In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.